You are not seeing the pop-up because either...
- A) There is no pop-up installed for the item you have in your cart or...
- B) You recently saw a pop-up so the cookies are preventing you from seeing another one or...
- C) The app is not properly installed. | NOTE: If you see the load wheel, the app IS most likely properly installed and would likely be either A or B.
Try This...
- In an incognito window, put the trigger item in your cart, go to check-out and see if you get the pop-up. If so, delete your cache in your browser and you should be good.
- If this didn't resolve, it's likely "C." Try this...
- Go to your checkout, right click, and hit “View Source.”
- “Control + F” search of the site code for “Easy Upsell”.
- If there is no "Easy Upsell" snippet found, then the app did not install on your store (likely because you’re using a custom checkout of some kind, or altered your checkout after installing the app and accidentally deleted the script). In that case, here are instructions on how to manually add the script.
If the issue persists, reach out to us & we'll test & resolve it from our end.